HRS Complete
Privacy Policy
Effective date: November 7, 2026
This policy explains how HRS Complete handles information received through hrsdmv.com, estimate and service requests, and our Facebook and Instagram lead forms.
Information we collect
When you contact us or request an estimate, we collect the information you choose to provide. Depending on the form, this can include your name, phone number, email address, property address or city, requested services, project notes and property photos. Please do not include sensitive personal information in project notes or photos.
Our website and service providers may also receive technical information such as IP address, browser and device information, pages visited, referral source and interactions with the website.
How we use information
- Respond to inquiries and provide estimates.
- Contact you by phone, email or text about your request, schedule work and provide services.
- Maintain service records, protect our website and address misuse.
- Understand website use and measure advertising performance.
Submitting an estimate request is not a purchase and does not require you to agree to unrelated promotional messages. You may ask us to stop contacting you about a request.
Facebook and Instagram lead forms
If you submit a Meta lead form, HRS Complete receives the details you submit, which may be prefilled from your profile. We use those details to follow up on your estimate or service request. Meta also processes information under its own Privacy Policy. We do not receive your Facebook or Instagram password.
Cookies, analytics and advertising measurement
Our main website uses Google Analytics and Google Ads measurement tools to understand visits and actions such as quote submissions and phone-link clicks. These tools may use cookies or similar technologies and process device, browsing and interaction information. Our quote-tracking code sends event names and page paths, rather than the contents of your quote request.
You can manage cookies in your browser and review Google's Privacy Policy and ad settings. Blocking cookies may limit measurement or some website functions. This privacy-policy page does not load analytics or advertising scripts.
When information is shared
Information may be processed by service providers that help us host the website, deliver email and estimate requests, maintain records and measure advertising. We may share relevant details with people helping fulfill your service request, or disclose information when required by law or needed to protect rights and security. We do not sell your estimate-request information or provide it to other businesses for their independent direct marketing.
Retention and security
We keep information as needed to respond to requests, provide services, maintain business records and meet applicable obligations. Retention varies with the purpose and record type. We use reasonable safeguards, but no website, email or storage system can guarantee absolute security.
Your choices and requests
You may contact us to request access to, correction of or deletion of information you provided, or to ask us to stop further contact. We may verify your identity before responding. Some records may need to be retained for business or legal reasons. If you receive a text from us, you can reply STOP to request no further texts, or contact us directly.
Children and external links
Our services and inquiry forms are intended for adults seeking property services and are not directed to children under 13. If you believe a child has provided personal information, contact us so we can address it. Other websites linked from our site have their own privacy practices.
Updates to this policy
We may update this page as our services or practices change. The effective date above identifies the latest revision.
Contact HRS Complete
For privacy questions or requests, email hrscomplete@gmail.com or call (571) 577-0846. We serve Loudoun County, Northern Virginia and the DMV.